Matthew Mallano

• Proud to work for an industry standout in customer service and creating a welcoming and positive environment
• Worked in a self-directed manner both individually and in small teams while always contributing to larger store goals
• Worked to tighten hourly deadlines and I am able to pivot hour by hour to new tasks
• Developed merchandising based on seasonal & other factors
• Assisted customer's while on the sales floor, and register, always focusing on developing positive customer relations.
• Increase awareness of Trader Joe's products through proactive customer interaction on the sales floor.
• Understood & followed company policies/standards without constant direct supervision
• Found ways day by day to improve methods & service
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Inventory Control
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.

Maintained high standards of customer service during high-volume, fast-paced operations.

2. Communicated clearly and positively with coworkers and management.

3. Mastered point-of-service (POS) computer system for automated order taking.

4. Handled currency and credit transactions quickly and accurately.

5. Followed procedures for safe food preparation, assembly and presentation.

6. Assisted management with inventory control and stock ordering.

7. Built loyal clientele through friendly interactions and consistent appreciations.

8. Resolved complaints promptly and professionally.

9. Cross-trained and coordinated scheduling with team members to ensure seamless service.

10. Took initiative to find extra tasks when scheduled duties were completed.