Matthew Malo
Cranston,RI
Summary
Driven professional with a proven track record in customer relationship management and database management, notably at Smart Green Solar. Excelled in account acquisition, surpassing sales targets by fostering strong client relationships and leveraging consultative selling skills. Skilled in both relationship building and strategic goal setting, contributing significantly to company revenue growth and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Smart Green Solar
Providence, RI
02.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Server
Pj’s Pub
Cranston, RI
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Maintenance Supervisor
Budlong Pool / City of Cranston
Cranston, RI
06.2014 - 08.2019
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised Number employees and scheduled shifts.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Seasonal summer job with responsibilities to effective maintain and clean city swimming pool
Education
Physical Education And Health Education
Rhode Island College
Providence, RIGeneral Studies - General Education
Community College of Rhode Island
Warwick, RISkills
Account acquisition
Goals and performance
Customer Relationship Management
Cold Calling
Database Management
Goal Setting
Relationship building and management
Prospect qualification
Timeline
Server
Pj’s Pub
05.2022 - Current
Inside Sales Representative
Smart Green Solar
02.2022 - Current
Maintenance Supervisor
Budlong Pool / City of Cranston
06.2014 - 08.2019
Physical Education And Health Education
Rhode Island College
General Studies - General Education
Community College of Rhode Island