Matthew Myers
Kalkaska
Summary
Results-driven retail manager with a strong focus on profit optimization and operational compliance. Achievements include significant sales growth and enhanced team efficiency through robust training programs and meticulous adherence to corporate standards.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Store Director
SpartanNash Family Fare
09.2023 - Current
- Responsible for the overall profit and loss financial performance and planning of the store to include budgeted sales, gross profit, and controllable expenses.
- Managed financial aspects of store, maintained physical location, and executed corporate plans, developing and monitoring department budget while preparing quarterly and yearly budgets.
- Directed daily operations of the retail store by staffing and training all departments to align with company and customer expectations.
- Coordinated store activities to ensure compliance and successful operations, measured by various checks and audits (Safety/Food Safety, Human resources, Merchandising, Loss Prevention, Department of Labor, OSHA, etc.).
- Monitored compliance with corporate merchandising and inventory programs in all departments and collaborated with corporate business partners to guarantee effective communication of operations and merchandising standards.
- Implemented OWN IT! service program to model high standards of service and achieve a customer-oriented store.
Assistant Store Director
SpartanNash Family Fare
04.2021 - 09.2023
- Directed daily operations of the retail store, maintaining a fully staffed team and fostering a positive, customer-focused culture.
- Managed financial aspects of store operations, developed and monitored department budget, and prepared quarterly and yearly budgets while ensuring alignment with corporate plans.
- Oversaw profit and loss financial performance, including planning for budgeted sales, gross profit, and controllable expenses.
- Coordinated store activities to ensure successful operations and compliance as measured by various checks and audits (Safety/Food Safety, Human resources, Merchandising, Loss Prevention, Department of Labor, OSHA, etc.).
- Collaborated with corporate business partners to ensure compliance with merchandising and inventory programs across departments.
- Implemented the OWN IT! (One customer to Wow Now by Interacting and providing Total satisfaction) service programs and models high standards of service to achieve a customer oriented store.
Center Store Manager
SpartanNash Family Fare
08.2020 - 04.2021
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory and ordered food and supplies to optimize profitability and improve guest satisfaction.
- Oversaw inventory management and maintained stock levels effectively.
- Managed daily operations of in-store restaurant, focusing on selection, development, and performance management of associates.
- Trained and supervised staff to enhance customer service skills.
Customer Service Manager
SpartanNash Family Fare
11.2018 - 08.2020
- Led daily front end operations, ensuring guest assistance, customer service, cashier, and cash office areas met company standards.
- Implemented and maintained work schedules, labor control, and payroll expense control programs for the store.
- Assisted with the overall profit and loss financial performance of the store to include budgeted sales, gross profit, and controllable expenses.
- Acquired in-depth knowledge of financial aspects of front end operations to support effective decision-making.
- Coordinated store activities to ensure compliance with food safety, human resources, merchandising, loss prevention, department of labor, and OSHA regulations.
Person in Charge
SpartanNash Family Fare
08.2018 - 11.2018
- Directed store operations in absence of Store Director, ensuring smooth functioning and compliance with policies.
- Monitored associates for adherence to company policies while efficiently addressing cashier, courtesy counter, and customer concerns.
- Ensured accurate store closing procedures, financial reconciliation, and timely restocking of essential products.
- Conducted regular inspections of all areas for safety, stock levels, and cleanliness.
Salvage and Transportation Warehouse Associate
Goodwill Northern Michigan
07.2018 - 08.2018
- Loaded and unloaded boxes and textile bales, organized salvage area, and sorted salvage commodities to streamline workflow.
- Transported materials within the warehouse using pallet jacks to ensure efficient operations.
- Contributed to increased productivity by exceeding July’s sales and operation goals.
Retail Manager / Chef
Alpine Chocolat Haus Boyne City
09.2015 - 07.2018
- Overall increased production and sales by over 40% annually.
- Managed daily store operations including inventory control, employee scheduling, production, and customer service to maintain operational efficiency.
- Resolved customer complaints and employee concerns to enhance service quality and team cohesion.
Culinary Specialist First Class (E-6)
United States Navy
08.1995 - 08.2015
- Led food service operations and maintained living quarters for assigned Command’s Sailors, ensuring accommodations for 350 to 3000 Sailors and Marines.
- Prepared diverse meals for service members in high-pressure environments.
- Coordinated food supply levels to ensure availability and supplies to ensure availability and freshness.
- Trained junior personnel on food safety and kitchen protocols.
- Performed multiple roles in various capacities as Fire and Safety Petty Officer, Command Duty Officer, Force Protection Team Leader, Antiterrorism Force Protection Training Team Member, Culinary Instructor, Course Curriculum Manager, Leading Petty Officer, Storeroom Custodian, and Shift Supervisor.
Education
Bachelor’s - Hospitality Management
American Military University
111 W. Congress Street, Charles Town, WV05-2023
High school diploma -
Allen High School
300 Rivercrest Blvd, Allen, TX05-1995
Skills
- Retail operations management
- Inventory control
- Customer relationship management
- Process optimization
- Production scheduling
- Trend analysis
- Team leadership
- Excel proficiency
- Office suite proficiency
- PowerPoint proficiency
- Microsoft Word proficiency
- Teams proficiency
- Computer literacy
- Critical thinking
- Creative problem solving
- Calm under pressure
- Active listening
Certification
- SERVSAFE, 03/01/21
- Food Service Administration, 06/01/13
- Journeyman Instructor Training, 08/01/10
- Lean Six Sigma White Belt, 12/01/08
- Certified Professional Food Manager, 08/01/07
- HACCP Manager, 08/01/07
- Certified Food and Beverage Executive, 08/01/07
- Master Certified Food Executive, 08/01/07
- Journeyman Instructor Training, 04/01/07
- Microsoft Proficient User, 01/01/03
- First Line Leadership Development, 09/01/00
- Advanced Culinary Techniques and Management, 10/01/99
Timeline
Store Director
SpartanNash Family Fare
09.2023 - Current
Assistant Store Director
SpartanNash Family Fare
04.2021 - 09.2023
Center Store Manager
SpartanNash Family Fare
08.2020 - 04.2021
Customer Service Manager
SpartanNash Family Fare
11.2018 - 08.2020
Person in Charge
SpartanNash Family Fare
08.2018 - 11.2018
Salvage and Transportation Warehouse Associate
Goodwill Northern Michigan
07.2018 - 08.2018
Retail Manager / Chef
Alpine Chocolat Haus Boyne City
09.2015 - 07.2018
Culinary Specialist First Class (E-6)
United States Navy
08.1995 - 08.2015
Bachelor’s - Hospitality Management
American Military University
High school diploma -
Allen High School