Matthew Phelps
RIVERSIDE,CALIFORNIA
Summary
Detailed Retail Store Manager indulgent in business operations striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions, logistics and merchandising. Talented at collaborating contract negotiations, resolving personnel conflicts and addressing customer issues.
Overview
13
13
years of professional experience
Work History
Licensed Realtor
Realty Masters Advisors
RIVERSIDE, CA
03.2018 - Current
- Managed real estate transactions from initiation to closing.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Hosted property tours and open houses to generate property interest and network with potential clients.
- Analyzed market statistics to identify trends and evaluate current property listings.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
Team Leader Manager
Target
RIVERSIDE, CA
11.2012 - 05.2023
- Fostered positive employee relationships through communication, training and development coaching.
- Led multiple project teams concurrently for resets, inventory and managed multiple areas.
- Solved problems, handled escalated issues and mitigated risks.
- Oversaw daily workloads and workflow for smooth operations.
- Supervised and monitored team productivity by observing daily activities such as Logistics, Delivery workloads and Daily department tasks.
- Initiated training sessions and coached employees to develop effective staff.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Established quarterly and annual goals as well as operational tactics to achieve targets.
Lead Sales Consultant
Bass Pro Shops
Rancho Cucamonga, California
05.2023 - Current
- Facilitated communication between departments to enhance operational efficiency.
- Analyzed customer feedback to identify areas of improvement in the sales process.
- Created detailed reports on weekly and monthly sales performance metrics.
- Developed promotional campaigns to boost brand recognition among target audiences.
- Identified market trends and made recommendations for new products or services based on customer needs.
- Demonstrated extensive knowledge of products and services to customers, resulting in increased sales.
Education
Associate of Applied Science - Business Management
Riverside City College
Riverside, CAHigh School Diploma -
Martin Luther King Jr. High School
Riverside, CASkills
- Sales and marketing strategy
- New home sales and consulting
- Contract negotiation
- Client-focused service
- Client relations
- Schedule management
- Vendor negotiations
- Merchandising
- Logistics coordination
Education and Training
other,other
Timeline
Lead Sales Consultant
Bass Pro Shops
05.2023 - Current
Licensed Realtor
Realty Masters Advisors
03.2018 - Current
Team Leader Manager
Target
11.2012 - 05.2023
Associate of Applied Science - Business Management
Riverside City College
High School Diploma -
Martin Luther King Jr. High School