Matthew Pozy
Lambertville
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills. Skilled in cash handling and maintaining a clean environment, consistently contributing to operational efficiency and a positive dining experience.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's Restaurant
05.2024 - 06.2025
- Provided exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for guests.
- Operated kitchen equipment safely while preparing food items according to quality standards.
- Collaborated with team members to meet peak demand during busy shifts, enhancing service speed.
- Assisted in training new crew members on operational procedures and best practices.
- Resolved customer complaints promptly, contributing to improved satisfaction ratings.
- Managed cash register transactions accurately, ensuring efficient payment processing for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Crew Member
Marco's Pizza
06.2022 - 05.2024
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Bedford Public Schools
Temperance, MI06-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Clear communication
- Customer engagement
- Cleaning and sanitizing
Timeline
Crew Member
McDonald's Restaurant
05.2024 - 06.2025
Crew Member
Marco's Pizza
06.2022 - 05.2024
Bedford Public Schools
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