Matthew Rath
Castle Rock,CO
Summary
Dynamic and dedicated professional with a strong background in customer service at Five Guys, recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in cash handling and food preparation, consistently exceeding performance expectations while maintaining a clean and welcoming environment. Committed to reliability and continuous learning.
Overview
2
2
years of professional experience
Work History
Crew Member
Five Guys
01.2025 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff
- Collaborated with team members to complete orders
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit
- Became familiar with products to answer questions and make suggestions.
Crew Member
Arby's Restaurant
07.2024 - 04.2025
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Warehouse Worker
Doka
06.2023 - 11.2023
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Consistently lifted materials weighing as much as Number pounds.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
Diploma - Basic, Music
Lutheran High
Denver, CO06.1999
Skills
Customer service
Customer engagement
Multitasking and organization
Time management
Food preparation
Teamwork and collaboration
Cleaning
Drive-thru operations
Self-discipline
Beverage preparation
Cash handling
Verbal and written communication
Food running
Integrity and honesty
Taking orders
Heavy lifting
Initiative and Self-motivation
Basic math
Valid Driver's license
Point of sale operation
Willingness to learn
Reliability and punctuality
Timeline
Crew Member
Five Guys
01.2025 - Current
Crew Member
Arby's Restaurant
07.2024 - 04.2025
Warehouse Worker
Doka
06.2023 - 11.2023
Diploma - Basic, Music
Lutheran High