Matthew Roberts
Sun Loan Company
Apple Valley,USA
1
Certification
26
years of professional experience
District Manager leading multi-unit retail finance operations with a focus on P&L management, sales growth, and branch performance. Coordinates teams across multiple locations, develops branch leaders, and improves retention through structured coaching and promotion pipelines. Delivers revenue gains by aligning operating procedures with customer service and profitability goals.
Work History
District Manager
5 MonthsAssistant Vice President/District Manager
3 Years 10 Months- Coordinated activities for 6 branch offices to ensure alignment with operational goals.
- Achieved 120% increase in net interest income, growing from 486K in Dec 2022 to 1.065 million by Dec 2025
- Achieved 100% growth in ending net receivables, rising from 28 million in Dec 2022 to 56 million by Dec 2025
- Developed and recommended objectives, policies, and procedures to support strategic goals.
- Guided and trained branch managers to achieve sales and profitability targets.
- Facilitated promotions for 2 branch managers to AVP positions
- Facilitated 5 promotions for internal branch managers
- Retained 29 of 36 new hires at Mariner Finance
- Expanded team size by 75%, increasing from 20 to 35 staff members
District Manager
1 Year 8 Months- Managed retail budgets for 16 check cashing and payday loan stores, focusing on sales growth, margin improvement, and overall P&L results.
- Recruited, trained, and developed qualified store management, implementing a succession planning strategy to ensure leadership continuity within the district.
- Effectively recruited, trained and developed qualified store management to a standard of excellence, and developed an effective succession planning strategy within the district.
- Resolved escalated customer service issues, enhancing customer satisfaction and loyalty.
Regional Manager in Training
1 Year 3 Months- Recruited, trained, and developed all employees for 2 locations.
- Identified and implemented cost reduction initiatives that enhanced overall operational efficiency.
- Met customer service expectations, both direct and indirect, including selling interactions, customer service desk standards, and after-sales service.
- Identified and implemented cost reduction and value improvement initiatives.
- Identified potential cost reductions and value improvements through analysis.
- Negotiated rental agreements to achieve a 37% increase.
- Increased lease amount per agreement by 7% through strategic negotiation techniques.
- Achieved store profitability within 6 months by streamlining operations and optimizing team performance.
General Manager
8 Years 1 Month- Drove and managed the overall P&L of the store.
- Managed sales pipeline by tracking sales opportunities across customer segments, resulting in improved targeting and conversion.
- Negotiated purchase orders and placements, ensuring timely closure of opportunities and optimizing inventory flow.
- Conduct negotiations surrounding purchase orders, placements, etc. and ensure timely closing of opportunities.
- Identified and developed new areas for commercial growth within existing product lines, enhancing overall market presence.
- Identified and developed new commercial growth areas within existing product lines, enhancing market presence.
- Hired and Trained all Employees including New Hire Orientation.
- Maintained and Serviced 800 Customer Accounts including 1300 Lease Agreements.
- Facilitated the onboarding process by hiring and training all employees to ensure effective integration into the company.
District Manager
9 Months- Managed retail budgets for 8 Gold Buying Kiosks, driving sales growth, controlling expenses, and optimizing overall P&L results.
- Accountable for achieving budgeted sales, margin, and payroll goals.
- Hired and trained employees, developing and delivering comprehensive new hire orientation.
- Hired and trained all employees, including creating and delivering new hire orientation.
- Executed employee hiring and training processes to ensure effective onboarding through comprehensive new hire orientation.
- Established and maintained strategic relationships with local government, police departments, and mall management to enhance operational support.
- Established and maintained relationships with local government, police departments, and mall management.
- Ensured consistent application of performance management practices.
- Resolved all escalated customer service issues effectively.
District Manager in Training
1 Year- Managed retail budget to optimize sales, store growth, margin, labor, expenses, and overall P&L results.
- Managed the Stores retail budget, focusing on sales, script growth, margin, labor, expenses, and overall P&L results.
- Achieved budgeted sales, margin, and payroll targets through strategic oversight.
- Conceptualized and disseminated marketing initiatives across the District.
- Ensured consistent application of performance management practices.
- Conceptualized and implemented marketing initiatives to enhance brand presence across the District.
Divisional Manager
7 Months- Implemented strategies and developed sales action plans that increased revenue and profit while enhancing operational efficiencies for the division.
- Set and monitored divisional operating and expense budgets to ensure compliance and optimal use of resources.
- Facilitated training and development initiatives that addressed team challenges and strengthened skills.
- Controlled departmental expenditures by accurately forecasting regional activities and optimizing resource allocation.
- Facilitated training and development opportunities to address team challenges and enhance skills.
District Manager
1 Year 10 Months- Managed retail budgets for 16 check cashing and payday loans stores, optimizing sales, script growth, margin, labor, expenses, and overall P&L results.
- Lead and shaped retail business strategies and tactics for assigned market centering around Sales Goals Execution, Customer Service, & Building Brand Awareness.
- Led and shaped retail business strategies and tactics for assigned market, focusing on executing sales goals, enhancing customer service, and increasing brand awareness.
- Resolved escalated customer service issues, improving customer satisfaction and retention.
Regional Manager
1 Year 11 Months- Recruited, interviewed, and hired Account Executives and Sales Associates; trained staff to enhance team capabilities and drive sales performance.
- Recruited, interviewed, and hired Account Executives and Sales Associates; participated in staff training to enhance team capabilities.
- Recruited, interviewed, hired Account Executives and Sales Associates and participated in training staff.
- Recruited, interviewed, hired Account Executives and Sales Associates and participated in training staff.
- Developed marketing activities that generated local ad sales revenue, contributing to overall sales growth.
Area Manager
3 Years 4 Months- Managed operations of 3 check cashing and payday loan stores, ensuring compliance and efficiency.
- Oversaw the operation of 3 check cashing and payday loan stores.
- Resolved escalated customer service issues, enhancing customer satisfaction and loyalty.
- Addressed escalated customer service issues at store locations.
Education
High school diploma
Skills
Budget management
P&L management
Expense control
Profitability analysis
Revenue growth planning
Sales strategy
Employee training
Performance evaluation
Hiring & onboarding
Succession planning
Certification
Driver's License
Additional Information - Authorized To Work
US for any employer
Personal Information
Contact
https://bold.pro/my/matthew-roberts-260913111256/192r
Timeline
District Manager
Sun Loan Company
05.2026 - CurrentRead More
Assistant Vice President/District Manager
Mariner Finance
07.2022 - 05.2026Read More
District Manager
ACE Cash Express
11.2020 - 07.2022Read More
Regional Manager in Training
BUDDY'S HOME FURNISHINGS
08.2019 - 11.2020Read More
General Manager
AARON'S SALES & LEASE
07.2011 - 08.2019Read More
District Manager
GOLD BUYERS AMERICA
06.2010 - 03.2011Read More
District Manager in Training
1 STOP CHECK CASHING PAYDAY & TITLE LOANS
06.2009 - 06.2010Read More
Divisional Manager
EXPRESS CHECK ADVANCE
11.2008 - 06.2009Read More
District Manager
ACE CASH EXPRESS
10.2006 - 08.2008Read More
Regional Manager
PLS FINANCIAL SERVICES
11.2004 - 10.2006Read More
Area Manager
DOLLAR FINANCIAL GROUP, INC
10.2000 - 02.2004Read More
Madison LaFollette High School
High school diploma
Read More