Matthew Rogers
Philadelphia,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Manager
Lucky Duck Toys
Bryn Mawr, PA
03.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Making sure customers are happy and satisfied with their experience shopping at a local toy store.
- Being acutely aware of any ripples in the market place.
- Fulfilling orders at time of need
- Connect with different sales representatives, making sure to keep up with the latest and greatest merchandise and seeing what is fit for our shop and costumers.
- Provide training and mentoring to new employees.
Cook/Manager/Driver/Caterer
Tasty Table
Berwyn, PA
10.2015 - 02.2018
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
- Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
- Assisted in menu planning by researching industry trends, analyzing customer feedback, and recommending recipe adjustments accordingly.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
Education
Associate of Arts - Liberal Arts And Sciences
Delaware County Community College
Media, PA06.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Product Management
- Sales Techniques
- Sales management
- Customer Service
- Hiring and Training
- Goal Setting
Timeline
Manager
Lucky Duck Toys
03.2018 - Current
Cook/Manager/Driver/Caterer
Tasty Table
10.2015 - 02.2018
Associate of Arts - Liberal Arts And Sciences
Delaware County Community College