Matthew Wachter
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing a professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Account Manager
Spradling International
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Performed Monthly account Reviews Of PPS sheets and F2A's
- Enhanced customer experience by consistently delivering prompt, courteous, and professional service.
- Resolved client concerns promptly and professionally, improving overall customer experience.
Purchasing Manager
Bosgraaf Homes
08.2020 - 08.2022
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Performed Weekly reconciliation of open purchasing orders.
PROJECT MANAGER
CHARTER HOUSE INNOVATIONS
04.2019 - 08.2020
- Coordinate all activities throughout the life cycles of various interior design projects
- Deliver the top-quality customer service to valued clients
- Review CAD drawings and cross-reference with quoted products to verify quotes and design drawings are accurate before production
- Responsible for managing 20-35 projects at any given time
- Manage each project's flow by tracking design statutes, and delivery dates, and following up with sales.
PURCHASING CLERK
Charter House Innovations
10.2018 - 04.2019
- Research and procure goods for projects including raw materials, parts, and buy-out items
- Communicate daily with vendors and partners
- Create purchase orders
- Conduct cost analysis throughout the various stages of each project
- Discuss defective and unacceptable goods and resolve related issues
CUSTOMER SERVICE/ACCOUNT MANAGER
Spradling International Marine
08.2016 - 10.2018
- Communicate daily with customers via phone, email, and written correspondence
- Assist outside sales personnel in account support
- Communicate regularly with purchasing department
- Coordinate between internal departments to meet customer needs
- Coordinate resolution of quality issues to the customers satisfaction
- Maintain and cross-reference customer forecasts
Education
BACHELOR OF BUSINESS ADMINISTRATION -
Baker University
01.2019
ASSOCIATES OF BUSINESS ADMINISTRATION -
Baker University
01.2018
Skills
- Sales
- Project Management
- Customer Service
- Problem Solving
- Team Leadership
- Client Support
- Public Relations
- Microsoft Office Suite
- Account management
- Teamwork and collaboration
- Client relations
Awards
National Society of Collegiate Scholars, Baker University, 08/01/18
Timeline
Account Manager
Spradling International
08.2022 - Current
Purchasing Manager
Bosgraaf Homes
08.2020 - 08.2022
PROJECT MANAGER
CHARTER HOUSE INNOVATIONS
04.2019 - 08.2020
PURCHASING CLERK
Charter House Innovations
10.2018 - 04.2019
CUSTOMER SERVICE/ACCOUNT MANAGER
Spradling International Marine
08.2016 - 10.2018
ASSOCIATES OF BUSINESS ADMINISTRATION -
Baker University
BACHELOR OF BUSINESS ADMINISTRATION -
Baker University
Similar Profiles
Sharon MinceSharon Mince
Customer Service Representative at Spradling InternationalCustomer Service Representative at Spradling International
Rachel VeselyRachel Vesely
Director of Human Resources at Spradling International, Inc.Director of Human Resources at Spradling International, Inc.
Travis MillerTravis Miller
Rough Carpentry/Tile - Apprentice at Spradling ConstructionRough Carpentry/Tile - Apprentice at Spradling Construction