Mattison Denes
Clifton Park,NY
Summary
Dynamic and dedicated professional with extensive experience in customer service at Cumberland Farms. Proven ability to enhance team productivity and customer satisfaction through effective communication and problem-solving. Skilled in cash handling and food preparation, consistently recognized for exceeding performance expectations and fostering a positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Cumberland Farms
Schuylerville, NY
06.2025 - Current
- Provided excellent customer service by assisting customers with inquiries and transactions.
- Maintained cleanliness and organization of store areas to ensure a welcoming environment.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated with team members to restock shelves and manage inventory levels.
- Assisted in training new crew members on operational procedures and customer service standards.
- Conducted regular equipment checks to ensure functionality and compliance with safety standards.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Supervisor
Washington County Fair Parking
08.2021 - Current
- Seasonal job; one week every year
- Supervised parking operations, ensuring efficient vehicle flow and compliance with safety regulations.
- Trained and mentored staff in customer service best practices for enhanced visitor experience.
- Coordinated shift schedules, optimizing workforce allocation during peak event times.
- Implemented process improvements to streamline parking management and reduce wait times.
- Monitored daily operations, identifying areas for efficiency gains and operational enhancements.
- Developed training materials for new employees, fostering a culture of safety and teamwork.
- Resolved customer inquiries and concerns promptly, contributing to positive event feedback.
- Collaborated with event coordinators to ensure seamless integration of parking services with overall fair operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Crew Member
Dunkin Donuts
Greenwich, NY
06.2023 - 10.2025
- Adhered to safety protocols while handling food and beverage products.
- Conducted regular equipment checks to ensure functionality and compliance with safety standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Increased customer satisfaction with prompt and accurate order taking.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Supported training of new crew members, leading to more efficient onboarding process.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Lead Busser
Geppettos Italian Restaurant
Schuylerville, NY
05.2021 - 03.2023
- Implemented improved workflows for cleaning and resetting tables, enhancing guest turnover rates.
- Assisted management in maintaining health and safety standards throughout the dining area.
- Resolved customer concerns promptly, contributing to a positive dining experience.
- Conducted regular quality checks on cleanliness of dining areas, upholding high standards of service.
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
- Collaborated with servers to ensure timely delivery of food and beverages, resulting in improved service quality.
- Managed inventory of tableware and linens, guaranteeing sufficient supplies for daily operations.
- Ensured timely replenishment of condiments at each table, keeping all necessary items readily available for diners throughout their mealtime experience.
- Assisted management in opening/closing duties such as sweeping floors and preparing sections which helped streamline processes.
- Contributed to positive guest experiences through friendly interactions while serving water refills or assisting with inquiries about menu items.
- Facilitated swift table turnover during peak hours by promptly clearing plates and debris after meals had concluded.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Reset and cleaned tables quickly to prepare for new customers.
Education
Criminal Justice
Hudson Valley Community College
Troy, New York, NYHigh School Diploma -
Schuylerville Central School Districts
Schuylerville, NY06.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Taking orders
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
Accomplishments
- SkillsUSA President for the WSWHE Meyers Education Center Criminal Justice Class 2024-2025
- Captain of security for the SkillsUSA state competitions 2025
Certification
- CPR/First Aid/AED Training Certification
- Valid NYS Drivers License
- CPO Certification
Timeline
Crew Member
Cumberland Farms
06.2025 - Current
Crew Member
Dunkin Donuts
06.2023 - 10.2025
Supervisor
Washington County Fair Parking
08.2021 - Current
Lead Busser
Geppettos Italian Restaurant
05.2021 - 03.2023
Criminal Justice
Hudson Valley Community College
High School Diploma -
Schuylerville Central School Districts