Maun Abdusshakur
Dallas,TX
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
Work History
Account Manager
Humana
04.2021 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Customer Service Associate
Wipro
01.2019 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
AP Specialist
Intern
03.2019 - 04.2020
- Reviewed invoices for appropriate documentation and approval prior to payment.
- Prioritized invoices according to cash discount potential and payment terms.
- Matched invoices to checks, obtained signatures for checks and distributed checks accordingly.
Education
Bachelor of Arts - Business Administration And Management
Paul Quinn College
Dallas, TX05.2020
Skills
- Time Management
- Issue Resolution
- Account Management
- Business Strategies
- Excellent Communication Skills
Timeline
Account Manager
Humana
04.2021 - Current
AP Specialist
Intern
03.2019 - 04.2020
Customer Service Associate
Wipro
01.2019 - 02.2021
Bachelor of Arts - Business Administration And Management
Paul Quinn College
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