Summary
Overview
Work History
Education
Skills
Timeline
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Maurice Hilton

Baltimore,MD

Summary

Dynamic professional with a proven track record at Ez Rental, excelling in team training and client retention. Skilled in operating system management and adept at building strong customer relationships, driving significant business growth. Recognized for effectively troubleshooting technical issues, enhancing customer satisfaction, and leading teams to exceed service targets.

Overview

15
15
years of professional experience

Work History

Server Manager

Ez Rental
05.2024 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers

Commercial Manager

Advance Auto Parts
04.2019 - 05.2024
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Responded to customer feedback in professional and constructive way.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.

Commercial Manager

AutoZone
07.2010 - 02.2020
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.

Education

High School Diploma -

Frostest Park High School
Baltimore, MD
06-1986

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Load balancing
  • Crew coordination
  • Software installation

Timeline

Server Manager

Ez Rental
05.2024 - Current

Commercial Manager

Advance Auto Parts
04.2019 - 05.2024

Commercial Manager

AutoZone
07.2010 - 02.2020

High School Diploma -

Frostest Park High School

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