Maurice Robinson
Chicago,IL
Summary
Goal-oriented Human Resources Specialist with 7 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist
United States Army National Guard
09.2015 - 09.2022
- Led over 100 soldiers while under stressful situations in another country.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Streamlined benefits administration processes for increased efficiency and reduced errors.
- Improved staff morale by implementing grade, salary and benefit programs in accordance with established standards.
Customer Service Representative
Walmart
04.2018 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled anywhere from 10-15 customer calls daily.
Education
Associate of Arts - Business Administration
City College of Chicago- Olive Harvey
Chicago, IL12.2025
Skills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
- Diversity and Inclusion
- Employee Relations
- Onboarding and Orientation
- Compensation and benefits
- Payroll Administration
- Project Planning
- Project Management
- Confidential Document Control
Accomplishments
- Supervised team of 100 staff members.
- Achieved positive results by completing over 10 tasks with accuracy and efficiency.
Affiliations
- Ancient Free & Accepted Manson
- C.H.A.M.P.S Mentoring
Timeline
Customer Service Representative
Walmart
04.2018 - 04.2019
Human Resources Specialist
United States Army National Guard
09.2015 - 09.2022
Associate of Arts - Business Administration
City College of Chicago- Olive Harvey