Summary
Overview
Work History
Education
Skills
Languages
Customer service Awards
Timeline
Manager

Mauricio Ortiz

Manager
Port Saint Lucie,FL

Summary

Dynamic and results-oriented management professional with 15+ years of experience leading operations, developing high‑performing teams, and elevating customer satisfaction across retail, pharmacy, and rental car industries. Proven ability to streamline processes, drive revenue growth, and build strong customer relationships. Bilingual in English and Spanish, with a commitment to operational excellence and exceptional service delivery.

Overview

21
21
years of professional experience

Work History

Manager

Hertz Rent-A-Car
11.2010 - Current
  • Direct daily operations including fleet management, payroll, staffing, and customer service.
  • Implemented process improvements that increased operational efficiency by 20%.
  • Lead, train, and develop a team of 10 employees to achieve performance and service goals.
  • Boosted customer satisfaction scores by 25% through personalized service and proactive follow‑ups.
  • Contributed to a 50% increase in rental sales through targeted marketing and customer engagement strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Manager

Navarro Pharmacy
01.2008 - 01.2010
  • Oversaw store operations, ensuring a high level of customer satisfaction.
  • Trained staff and managed daily activities to improve efficiency and service quality.
  • Handled inventory management and ensured compliance with company standards.
  • Developed training programs for staff, improving service delivery and operational standards.
  • Managed employee performance, fostering a culture of accountability and excellence.

Manager

CVS Pharmacy
01.2005 - 01.2008
  • Supervised daily store operations, ensuring customer satisfaction and smooth workflow.
  • Trained and supervised staff, improving team efficiency and customer service.
  • Managed inventory and ensured compliance with company policies.

Education

Bachelor of Science - Biology

University of Massachusetts Boston
Boston, MA
01.1998

Skills

  • Leadership
  • Communication
  • Problem-Solving
  • Time Management
  • Customer Service
  • Project Management
  • Financial Acumen
  • Bilingual in English and Spanish
  • Decision-making

Languages

Spanish
Native or Bilingual

Customer service Awards

Net Promoter Score winner for the area for exceptional Customer service.

2018,2020,2022,2023

Timeline

Manager

Hertz Rent-A-Car
11.2010 - Current

Manager

Navarro Pharmacy
01.2008 - 01.2010

Manager

CVS Pharmacy
01.2005 - 01.2008

Bachelor of Science - Biology

University of Massachusetts Boston
Mauricio OrtizManager