Max Lacayo
The Colony,TX
Summary
Encouraging Co-Owner and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Co-Owner
Under1roofhomesolutions
01.2022 - 11.2023
- Managed a team of 6 employees
- Contacted vendors for home repairs, provided bids, and ensured timely and satisfactory completion of projects
- Submitted billing to vendors in a timely manner
- Keeping a professional approach to every tenant and keep consistent communication pertaining to all repairs.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Transported inventory items to appropriate locations.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
Sr. Representative
Santander Consumer USA
07.2013 - 03.2022
- Serviced delinquent personal loans
- Received payments and posted amounts paid
- Located and monitored overdue accounts
- Recorded information about the financial status of customers
- Contacted customers to determine reasons for overdue payments
- Advised customers of necessary actions and debt repayment strategies
- Performed various functions for assigned accounts.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Assisted in training new hires, ensuring they were equipped with the necessary skills for success in their role.
- Developed comprehensive knowledge of industry trends, regulatory requirements, and best practices in order to provide informed guidance to clients.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Basics -
Brookhaven College
Dallas, TX01.2012
High School
The Colony, TX01.2008
Skills
- Customer Relations
- Problem Solving
- Financial Analysis
- Team Management
- Fast Paced Environment Handling
- Policy and Procedure Implementation
- Customer Retention
- Recruiting and Training
- Team building
Timeline
Co-Owner
Under1roofhomesolutions
01.2022 - 11.2023
Sr. Representative
Santander Consumer USA
07.2013 - 03.2022
Basics -
Brookhaven College
High School
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