Max Sanborn
Boone,North Carolina
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Server
1942 Mexican Bar And Grill
07.2022 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Answered customers' questions, recommended items and recorded order information.
Photography Internship
Cele'b Entertainment
12.2022 - 03.2023
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Developed social media strategy templates for Twitter, Instagram and Facebook.
- Contributed to content creation for company website.
Movie Theater
Sun Valley 14 Stone Theaters
07.2021 - 07.2022
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments and issued tickets.
Education
Bachelor of Arts - Commercial Photography
Appalachian State University
Boone, NC05.2026
Skills
- Guest Relations Management
- Dining Customer Service
- To-Go Order Preparation
- Dining Area Maintenance
- Service Prioritization
- Performance Improvement
- Photo Products
- Color Editing
- Social Media Platforms
- Landscape Photography
- Cash Handling
- Conflict Resolution Techniques
Timeline
Photography Internship
Cele'b Entertainment
12.2022 - 03.2023
Server
1942 Mexican Bar And Grill
07.2022 - 08.2023
Movie Theater
Sun Valley 14 Stone Theaters
07.2021 - 07.2022
Bachelor of Arts - Commercial Photography
Appalachian State University
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