Maximo Grabiel Lluberes Encarnación
New York,NY
Summary
Service-oriented professional prepared to excel in assisting individuals with mobility needs. Known for reliability, adaptability, and ensuring comfort and safety of passengers. Strong focus on teamwork, effective communication, and delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Wheelchair Agent
Eulen America
02.2025 - 03.2025
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Customer Service Representative /Inside Sales Agent
Oscar Stone Jewelry
06.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Services Agent
Scotiabank Gbs
02.2020 - 07.2022
- Customer services agent for the bank in Canada, dealing with phone calls and giving the best services to our customers
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Medical Assistant Agent
CCD
08.2018 - 05.2019
- Worked as a medical assistant agent
Check-in, Baggage Services, Operation, and Dispatch Agent
Copa Airlines
04.2015 - 08.2018
- Check-in, baggage services, operation, and dispatch agent
Education
High School Diploma -
06-2007
Skills
- Wheelchair navigation
- Disability awareness
- Safety awareness
- Professionalism and courtesy
- Patient assistance
- Ticketing
- Check-in procedures
- Strong organization
- Public announcements
- Boarding gate procedures
- Airline policies
- Sales expertise
- VIP support
- Computer terminal operations
Professional References
- Thelma Martinez, 917-656-9228
- Yanorelys Ten, 917-251-6931
Civil State
Single
Personal Information
Date of Birth: 09/04/90
Other Studies And Knowledge
- Executive Secretarial course INFOTEP
- Knowledge of Office Package, PowerPoint, Microsoft Word, Excel, Outlook, SABRE, and ALTEA Programs
Timeline
Wheelchair Agent - Eulen America
02.2025 - 03.2025
Customer Service Representative /Inside Sales Agent - Oscar Stone Jewelry
06.2024 - 01.2025
Customer Services Agent - Scotiabank Gbs
02.2020 - 07.2022
Medical Assistant Agent - CCD
08.2018 - 05.2019
Check-in, Baggage Services, Operation, and Dispatch Agent - Copa Airlines
04.2015 - 08.2018
Favio Amable Mota - High School Diploma,
Similar Profiles
Dawit BalchaDawit Balcha
Wheelchair Agent at Eulen AmericaWheelchair Agent at Eulen America
Malika ThorneMalika Thorne
Supervisor of Operations at Eulen AmericaSupervisor of Operations at Eulen America
Rosayrems VigoaRosayrems Vigoa
Interntional Security Agent at Eulen AmericaInterntional Security Agent at Eulen America
Etrue JosephEtrue Joseph
Wheelchair Attendant at EULEN AMERICAWheelchair Attendant at EULEN AMERICA
Terrence ArnoldTerrence Arnold
Project Manager at Global Stage EntertainmentProject Manager at Global Stage Entertainment