Maya Burbank
St. George,UT
Summary
With my working experiences I've adept in fostering guest relations and maintaining workplace safety in a high-pressure environment, enhancing customer service and teamwork. Demonstrated financial accuracy and operational problem-solving, contributing significantly to the restaurant's success. Skilled in collaboration and customer service, ensuring a positive and efficient dining experience Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
Work History
Hostess Manager
P. F. Chang's
08.2021 - 06.2024
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Sales Associate
Janela Bay
02.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Applied Science -
Weber State University
Ogden, UT06.2021
Skills
- Workplace Safety
- Guest Relations
- Customer Service
- Reliable and Responsible
Timeline
Hostess Manager
P. F. Chang's
08.2021 - 06.2024
Sales Associate
Janela Bay
02.2019 - 08.2021
Associate of Applied Science -
Weber State University
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