Sydney Reveles
Phoenix,AZ
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations. Skilled in reservation management and fostering workplace safety, adept at driving sales through effective cross-selling. Excelled in maintaining financial accuracy and promoting a culture of accountability, significantly improving team performance and service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess Manager
Skin Cabaret
06.2022 - 08.2024
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Ensured transparency in financial dealings by meticulously maintaining detailed records of cash transactions, including receipts, disbursements, and transfers.
Server
Chalo's Casa Reynoso
03.2020 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Team Captain
Hibbett Sports Store
09.2019 - 03.2020
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Server
Irene's Real Mexican Food
12.2017 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Miami High School
4739 S Ragus Rd. Miami, AZ 8553905.2018
Skills
Reservation Management
Employee Scheduling
Workplace Safety
Food Safety Compliance
Cash handling expertise
Sales and Cross-Selling
Certification
- Food & Alcohol Handlers Permit
- CPR Certified
Timeline
Hostess Manager
Skin Cabaret
06.2022 - 08.2024
Server
Chalo's Casa Reynoso
03.2020 - 03.2022
Team Captain
Hibbett Sports Store
09.2019 - 03.2020
Server
Irene's Real Mexican Food
12.2017 - 08.2019
Miami High School
- Food & Alcohol Handlers Permit
- CPR Certified
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