Maya C. Gibbs
Milwaukee,USA
Summary
Efficient server known for productivity and ability to complete tasks swiftly. Specializes in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Server
Speedo's Harborside Pub & Grill
Lake Geneva, WI
05.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurants menu and products.
- Handled money transactions accurately while following company procedures for handling cash payments.
Carhop Server
Annie's Burgertown
Elkhorn, WI
04.2021 - 06.2023
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Verified the accuracy of guest orders prior to delivery or pickup.
- Processed payments for meals using cash registers or point-of-sale systems.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Completed opening, closing and shift change tasks by following company guidelines.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.
Education
BBA - Marketing
University of Wisconsin - Milwaukee
Milwaukee, WI05-2027
High School Diploma -
Elkhorn Area High School
Elkhorn, WI05.2023
Skills
- Order Management
- Guest Engagement
- Professional Appearance
- Positive and professional
- Strong Work Ethic
- Point of Sale (POS) system operations
Accomplishments
Honor Roll 2020-2023
Leadership - WIAA Sportsmanship Summit 2022
References
References available upon request.
Timeline
Server
Speedo's Harborside Pub & Grill
05.2023 - Current
Carhop Server
Annie's Burgertown
04.2021 - 06.2023
BBA - Marketing
University of Wisconsin - Milwaukee
High School Diploma -
Elkhorn Area High School
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