Maya Escalera
Port Washington,NY
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Falconers Florist
Port Washington, NY
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Cashier
TJX Companies HomeGoods
Port Washington, NY
10.2021 - 08.2022
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Customer Service Cashier
Dortoni Bakery
Levittown, NY
07.2018 - 12.2019
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
BOCES Nassau County
Levittown, NY01.2021
Skills
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Merchandise Arrangements
- Customer Service and Assistance
- Credit Card Payment Processing
- Computer Proficiency
- Patient and Empathetic
Timeline
Customer Service Representative
Falconers Florist
08.2022 - Current
Customer Service Cashier
TJX Companies HomeGoods
10.2021 - 08.2022
Customer Service Cashier
Dortoni Bakery
07.2018 - 12.2019
High School Diploma -
BOCES Nassau County