Maya Thomas
Port St. Lucie
Summary
Healthcare professional with expertise in managing patient schedules and follow-ups, enhancing service efficiency. Proven collaboration and communication skills ensure seamless operations and adherence to healthcare standards. Detail-oriented approach and commitment to patient outcomes foster a positive healthcare environment.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Stuart Cardiology Group
02.2024 - Current
- Coordinated patient appointments and follow-ups to improve service delivery and boost client satisfaction.
- Streamlined communication between healthcare providers and patients to enhance response times and care coordination.
- Managed electronic health records to maintain accuracy and ensure compliance with healthcare regulations.
- Managed patient information using electronic health record systems effectively.
- Developed patient education materials to support informed decision-making and improve health outcomes.
Patient Access Representative
Palm Beach Gardens Medical Center
08.2023 - Current
- Provided excellent customer service by actively listening to patients and understanding their needs.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Adapted to changing demands within healthcare environment, ensuring quality patient care through flexibility and responsiveness.
- Fostered strong relationships among colleagues, promoting teamwork and sharing best practices to enhance overall work environment.
Customer Service
Convey Health Solutions
03.2021 - 08.2023
- Ensured customer satisfaction by providing courteous service, fostering positive customer experiences.
- Delivered company information and policies to customers upon inquiry, addressing questions via phone, email, or online chat to enhance customer understanding.
- Explained product and service details to customers, highlighting benefits and advantages to support informed decision-making.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Customer Service Agent
Ivox Solutions
01.2018 - 03.2021
- Assisted customers daily, delivering friendly support and addressing needs to enhance customer satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Applied strong problem-solving skills to identify and resolve customer issues promptly.
- Managed escalations from dissatisfied customers, collaborating with management to ensure timely resolutions that upheld brand reputation.
Call Center Representative
AT&T
01.2017 - 01.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Resolved escalated calls by addressing complex issues, enhancing client satisfaction through effective communication.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Built rapport with customers through empathetic listening, fostering positive experiences during challenging conversations.
Education
Associate Degree -
Indian River State College
Port St. Lucie, FLHigh School Diploma -
Treasure Coast Highschool
Port St. Lucie, FLSkills
- Patient care coordination
- Patient registration
- Electronic health records
- Needs assessment
- Customer service expertise
- Attention to detail
- Organizational skills
- Multitasking ability
- Microsoft Office proficiency
- Problem-solving skills
- Team leadership
Timeline
Patient Care Coordinator
Stuart Cardiology Group
02.2024 - Current
Patient Access Representative
Palm Beach Gardens Medical Center
08.2023 - Current
Customer Service
Convey Health Solutions
03.2021 - 08.2023
Customer Service Agent
Ivox Solutions
01.2018 - 03.2021
Call Center Representative
AT&T
01.2017 - 01.2018
Associate Degree -
Indian River State College
High School Diploma -
Treasure Coast Highschool