Mayleigh McCoy
LEES SUMMIT,MO
Summary
Customer-focused Team Lead with a driven work ethic and a documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to address customer questions and concerns quickly. Demonstrates exceptional adaptability and strong problem-solving abilities, with a proven capacity to quickly absorb and retain new information. Capable of efficiently navigating challenges and applying knowledge to achieve effective solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Cashier
Ulta Beauty Inc.
Lee's Summit, MO
01.2024 - Current
- Assisted in developing store policies related to cashier activities and procedures.
- Built and maintained productive and positive relationships with customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Conducted weekly inventory checks to ensure product availability for customers.
- Cleaned the store and bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Effectively resolved issues with customers using professional methods.
- Achieved an average of 4% credit card sign-ups through effective sales techniques.
Beauty Advisor
Ulta Beauty Inc.
Lee's Summit, MO
09.2023 - Current
- Provided expert shade matching and personalized product recommendations for customers.
- Assisted in opening and closing procedures, including counting the money drawer contents at the end of the shift.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Answered customer inquiries regarding product features, pricing, and availability.
- Administered special promotions such as discounts or loyalty rewards programs.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Associate
Panera Bread
Lee's Summit, MO
10.2022 - 05.2023
- Prepared and cooked food on the line, adhering to health standards and maintaining cleanliness.
- Handled order-taking with precision and attention to detail.
- Processed orders efficiently in a high-demand environment.
- Wiped down counters and ensured surfaces were hygienic and presentable.
- Prepared and served a variety of coffee beverages and smoothies.
- Handled incoming calls and customer queries with professionalism and excellent service.
Education
High School Diploma -
Lee's Summit North High School
Lee's Summit, MO05-2023
Associate of Arts - Digital Marketing
Longview MCC
Lee's Summit Skills
- Cashier training
- Credit and cash transactions
- POS system proficiency
- Collaboration
- Upselling strategies
- Cash handling
- Sales expertise
- Training and coaching
- Manager support
- Innovation and creativity
- Retail Industry Understanding
Accomplishments
- JAG President
- 4x Varsity Softball
Certification
- CPR certified
- Lash extension certified
Timeline
Lead Cashier
Ulta Beauty Inc.
01.2024 - Current
Beauty Advisor
Ulta Beauty Inc.
09.2023 - Current
Associate
Panera Bread
10.2022 - 05.2023
High School Diploma -
Lee's Summit North High School
Associate of Arts - Digital Marketing
Longview MCC
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