Mayra Rodriguez
Austin,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
17
17
years of professional experience
Work History
Guest Advocate
Target
Austin, TX
07.2024 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Oversaw warranty counseling process to manage expense controls.
- Provided top quality control and eliminated downtime to maximize revenue.
- Processed online orders using point-of-sale systems.
- Operated equipment such as scanners and scales to process transactions accurately.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Maintained an organized workspace while stocking merchandise.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
Department Manager
McDonald's Restaurant
Laredo, Texas
01.2008 - 08.2022
- Performed opening and closing duties as part of management team and handled cash management.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Managed daily operations, ensuring efficient workflow and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled shift overstock, restocking and inventory control.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Delegated work to staff, setting priorities and goals.
Education
Certified Nurse Assistant -
Laredo Community College
Laredo, TX06-2004
High School Diploma -
J. W. Nixon High School
Laredo, TXSkills
- Guest relations
- Stress tolerance
- Cross-selling proficiency
- Exceptional communication
- Shift change management
- Customer service
- Payment processing
- Cash handling experience
- Inventory monitoring
- Flexible schedule
Timeline
Guest Advocate
Target
07.2024 - Current
Department Manager
McDonald's Restaurant
01.2008 - 08.2022
Certified Nurse Assistant -
Laredo Community College
High School Diploma -
J. W. Nixon High School