Mayte Moran-Barrera
Omaha,Ne
Summary
Experienced in customer service with exceptional organizational skills. Consistently delivers top-notch service to customers, ensuring satisfaction and fostering lasting relationships. Adept at managing multiple tasks and prioritizing deadlines for efficient operations. Dedication to providing exceptional customer service and strong organizational abilities make a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
Title Clerk
Woodhouse
06.2023 - Current
- Processes new and used vehicles for registration in the state in which they will be titled.
- Prepares title documents: purchase, trade,
POA, sold. - Submits legal transfer work to the Department of Motor Vehicles.
- Verifies the correct lienholder is noted before processing title applications.
- Checks applications for accuracy and completeness and compliance, including appropriate signatures.
- Verifies Power of Attorney documents are accurate.
- Reports status of any missing or problem titles to Processing Manager and follows up with appropriate parties.
- Signs over titles to wholesalers who have paid in full.
- Prepares and sends funding documents to the lienholder to fund contracts.
- Prepares payoff checks for trade-ins.
- Provides information to customers, employees, and sales personnel.
- Communicates with county as needed.
- Schedules customer meetings.
Title Clerk
Baxter
02.2021 - 11.2022
- Processes new and used vehicles for registration in the state in which they will be titled.
- Prepares title documents: purchase, trade,
POA, sold. - Submits legal transfer work to the Department of Motor Vehicles.
- Verifies the correct lienholder is noted before processing title applications.
- Checks applications for accuracy and completeness and compliance, including appropriate signatures.
- Verifies Power of Attorney documents are accurate.
- Reports status of any missing or problem titles to Processing Manager and follows up with appropriate parties.
- Signs over titles to wholesalers who have paid in full.
- Provides information to customers, employees, and sales personnel.
- Communicates with county as needed.
- Schedules customer meetings.
- Supported clients effectively, providing detailed information and solutions.
Assistant Manager
First State Corporation
03.2018 - 02.2021
- Handle customer service inquiries and problems.
- Research problem areas and document process that was used to correct issue.
- Used computerized system used for information gathering, entering new accounts, reporting into credit reports and or troubleshooting.
- Complete face to face lease closings.
- Handling collection calls for delinquent accounts to make payment arrangements.
Hayneedle Customer Service Representative
Hayneedle
03.2016 - 06.2017
- Handle customer service inquiries and problems via telephone.
- Research problem areas and document process that was used to correct issue.
- Used computerized system used for tracking, information gathering and or troubleshooting.
- Help Customers track their orders, answer customer’s questions about any items and help navigate through website and help reset password and any other fallowing steps.
- Transferring calls to correct departments.
Education
GED -
Skills
- Customer Service
- Staff Management
- Training
- Title processing
- Bilingual
Timeline
Title Clerk
Woodhouse
06.2023 - Current
Title Clerk
Baxter
02.2021 - 11.2022
Assistant Manager
First State Corporation
03.2018 - 02.2021
Hayneedle Customer Service Representative
Hayneedle
03.2016 - 06.2017