Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Martia Everett

Panama City,FL

Summary

Dynamic customer service professional with extensive experience in optimizing workflows and resolving inquiries. Recognized for strong communication skills and virtual interaction, ready to leverage expertise to enhance operational efficiency and drive customer satisfaction.

Overview

1
1
Certification
14
14
years of professional experience

Work History

Work From Home Agent

Humana
Panama City, Florida
01.2026 - Current
  • Responded promptly to incoming calls, delivering accurate product and service information to assist customers.
  • Provided customer support via phone and chat, effectively resolving inquiries.
  • Documented customer interactions accurately in CRM system to maintain records.
  • Collaborated with team members to enhance service delivery processes.
  • Utilized various software tools to streamline workflows and optimize performance.
  • Processed insurance claims promptly to ensure coverage for prescriptions.

Pharmacy Technician

CVS Pharmacy
Panama city, fl
01.2023 - 01.2025
  • Collaborated with healthcare providers to resolve medication-related issues effectively.
  • Supported the implementation of safety protocols for handling medications securely.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Retail Sales Associate

AT&T Mobility
Panama City, Florida
11.2012 - 07.2022
  • Assisted customers with product selection and account inquiries.
  • Demonstrated wireless devices and services to enhance customer experience.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Education

High School Diploma -

Tom P. Haney
Panama City, FL
05-2005

Skills

  • Customer service
  • Product knowledge
  • Workflow optimization
  • Communication skills
  • Phone etiquette
  • Virtual interaction
  • Goal oriented
  • Remote office availability

Certification

  • Registered Pharmacy Technician Florida

Timeline

Work From Home Agent

Humana
01.2026 - Current

Pharmacy Technician

CVS Pharmacy
01.2023 - 01.2025

Retail Sales Associate

AT&T Mobility
11.2012 - 07.2022

High School Diploma -

Tom P. Haney
Martia Everett