McKayla Dulaney
Blountville,TN
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Barista Trainer
William Grimes
10.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Delivery Driver
Doordash
07.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Operated vehicle safely in highly congested areas with no traffic violations
Barista
Rachel Taylor
11.2021 - 02.2023
- Followed exact recipes for mixing and preparing beverage and food items
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Made and served brand-specific café beverages with focus on speed, quality and consistency
Crew Member
Matt Hall
02.2019 - 02.2021
- Filled out daily shift log to record amount of food prepared, used and leftover
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Operated cash register to ring up final bill and process various forms of payment
Education
High School -
Sullivan Central High School
Blountville, TN05.2020
Skills
- Cash Register Operation
- POS System Operations
- Food Preparation and Safety
- Ability to Adapt
- Suggestive Selling
- Excellent Math Skills
- Resolving Complaints
- Exceptional Customer Service
- Upselling
- Safe Food Handling Practices
- Standardized Recipes
- Team Player
- Delivery driving
Timeline
Barista Trainer
William Grimes
10.2023 - Current
Barista
Rachel Taylor
11.2021 - 02.2023
Delivery Driver
Doordash
07.2020 - Current
Crew Member
Matt Hall
02.2019 - 02.2021
High School -
Sullivan Central High School
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