McKayla Pasha
Hyattsville,MD
Summary
Professional with a strong work ethic and exceptional problem-solving skills. Successfully trained staff to maintain exceptional service standards and prioritize guest safety as a Concierge. I have the ability to adapt and multitask effectively, resulting in customer relations at Checkers Rally's through proactive engagement and product recommendations.
Overview
3
3
years of professional experience
Work History
CONCIERGE
11.2024 - Current
- Trained new concierge staff, ensuring consistent high level of service across team.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
CASHIER
Checkers Rally's
02.2024 - 11.2024
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Addressed customer needs and made product recommendations to increase sales.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
CASHIER
McDonald's Restaurant
08.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma - undefined
Crossland High School
Temple Hills, MDSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
Timeline
CONCIERGE
11.2024 - Current
CASHIER
Checkers Rally's
02.2024 - 11.2024
CASHIER
McDonald's Restaurant
08.2022 - 11.2022
High School Diploma - undefined
Crossland High School