Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKenna Benson

Sunset,Utah

Summary

Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

18
18
years of professional experience

Work History

Account Manager

Moxie Pest Control
11.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Account Manager and Head Mentor

Hawx Pest Control
02.2022 - 10.2022
  • Answer calls from customers who want to terminate services
  • Make Outbound 'Manager Callbacks' to our most escalated customers
  • Addressing their service complaints in a thoughtful, timely manner
  • Excellent client service skills, patience, conflict resolution, active listening, problem solving skills, telephone mannerism and in depth knowledge of Hawx Service agreements, Pest routes, Five9 and Customer accounts
  • Saves multiple customer accounts daily by reselling the product, using active listening, and having a skilled knowledge of the product and Service Agreements
  • Trains and Mentors new hires
  • Creates a professional, friendly atmosphere for new hires and introduces them to the product and necessary tools to better assist them in their daily work life

Assembler

JBT Aerotech
10.2019 - 01.2020
  • Company Overview: Manufacturer of Aerospace parts and equipment
  • Solely took on the responsibility of creating ceilings for Rotunda portion of Jetways and Jetwalks
  • Operated power tools including drills and saws
  • Worked as a team member in a warehouse production setting
  • Worked with an overhead crane and forklift
  • Manufacturer of Aerospace parts and equipment

Top Hand

Newman Construction
04.2019 - 11.2019
  • Pipelayer
  • Assisted in laying pipeline for culinary water, secondary water, sewer and storm drain
  • Maintained a clean and safe work area up to 50,000 square feet
  • Measured grade for sidewalk, parkstrip and ADA's
  • Operated roller, water truck, and loader
  • Fused pipeline for underground cooling units
  • Assisted in breaking, removal, and replacement of concrete pads
  • Installed many fire hydrants and water barrels
  • Labored in patch work and milling asphalt

Stay at home Mother

01.2009 - 01.2019
  • My duties included raising three small children, cooking, cleaning, laundry, handling finances, first aid, helping with homework, and drop off and pick up of my most precious cargo

Customer Care Team Lead and Representative

Focus
01.2007 - 01.2009
  • Handled 90+ calls daily including signing up new customers, retrieving customer Data, presenting relative product information and canceling services
  • Logged employee work hours
  • Trained a number of new employees on entering customer data
  • Organized customer logs and supervised new hire calls
  • Assisted QA department and became an asset with the ability to monitor and grade calls
  • Assisted existing employees in effective ways to improve employee-customer conversation

Education

Coeur D'alene High School
05-2007

Skills

  • Employee training
  • Team collaboration
  • Account management
  • Account retention strategies
  • Effective communication
  • Problem solving
  • Customer relationships

Timeline

Account Manager

Moxie Pest Control
11.2022 - Current

Account Manager and Head Mentor

Hawx Pest Control
02.2022 - 10.2022

Assembler

JBT Aerotech
10.2019 - 01.2020

Top Hand

Newman Construction
04.2019 - 11.2019

Stay at home Mother

01.2009 - 01.2019

Customer Care Team Lead and Representative

Focus
01.2007 - 01.2009

Coeur D'alene High School

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McKenna Benson