Mckenzie Leblanc
Odessa,TX
Summary
Retail professional with over 4 years of customer service and retail operations experience, including 2.5 years in leadership roles. Recognized for strong work ethic, problem-solving skills, and enhancing team performance and customer satisfaction. Adept at multitasking and fostering collaboration and consistently achieving targets.
Overview
5
5
years of professional experience
Work History
Team Lead
Walmart
Odessa, TX
01.2024 - Current
- Led team to achieve operational goals through effective workflow management.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in recruitment to build team of top performers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Team Associate
Walmart
Odessa, Tx
04.2021 - 01.2024
- Monitored and verified merchandise for proper prices and labels.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Assisted in maintaining inventory accuracy through regular stock checks and updates.
Education
High School Diploma -
Richard Milburn Academy
Odessa05.2023
Skills
- Multitasking Abilities
- Customer service
- Leadership
- Overseeing daily activities
- Flexible schedule
- Work planning
- People management
- Problem-solving
- Teamwork and collaboration
- Attention to detail
Timeline
Team Lead
Walmart
01.2024 - Current
Team Associate
Walmart
04.2021 - 01.2024
High School Diploma -
Richard Milburn Academy