Meagan Hunter
Tarpon Springs,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Representative
Johnson Controls
04.2024 - Current
- Managed coordination of touch point plans and contract renewals with account owners to ensure prompt follow-up actions.
- Reviewed and revised customer account details, including billing conditions and invoice approval contacts, to uphold data integrity and reliability.
- Analyzed and corrected accounts payable variances to ensure integrity of financial records.
- Provided service administration support to streamline operations and improve customer service responsiveness.
- Oversaw the timely processing of invoice credits and re-bills, ensuring compliance with financial protocols.
Service Agent
Pueblo Mechanical
04.2021 - 04.2024
- Main point of contact for customers and technicians, providing constant communication to and between both throughout service.
- Ability to complete tasks on time and before deadlines.
- Proficient in Microsoft Office, Word, and Excel.
- Dispatches 10 to 14 technicians daily, issue purchase orders, invoicing customers, and managing any issues that arise during service.
- Provide future budget forecasts to upper management.
Assistant Manager
First Watch
09.2016 - 04.2021
- Provide scheduling weekly to all employees.
- Placed weekly food and beverage orders.
- Meet or exceeded monthly budget and profitability goals.
- Provided hands on leadership and encouragement.
Skills
- Client relationship management
- Fulfillment coordination
- Billing Support
- Customer Engagement
- Project coordination
- Time management
- Data-driven problem solver
- Strong verbal communication
- Ownership of tasks
Certification
- Dale Carnegie Leadership Course
- OSHA 10 Hour General Industry by Click Safety
- American Heart Association: CPR AED & First Aid Certified: 2023
Timeline
Customer Service Representative
Johnson Controls
04.2024 - Current
Service Agent
Pueblo Mechanical
04.2021 - 04.2024
Assistant Manager
First Watch
09.2016 - 04.2021