Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Medejine Jacquet

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Fifth Third Bank
03.2025 - Current
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Member Engagement Representative

Suncoast Credit Union
06.2023 - 01.2025
  • Leveraged advanced problem-solving skills to address complex member issues swiftly, minimizing potential negative impacts while maximizing customer satisfaction levels across different touchpoints.
  • Ensured timely response and appropriate handling of incoming emails/phone calls/messages from existing or prospective members seeking information about available offerings and options within our portfolio.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Recognized as a top-performing representative due to consistently exceeding performance metrics in member satisfaction, retention, and issue resolution.
  • Collaborated with team members to develop best practices for consistent customer service delivery


Account Manager

SatCom Marketing
11.2022 - 06.2023
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Explained features and advantages of products or services to promote sales.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Logged reports, expenses, receipts and sales documents into digital database

Engagement Specialist

Purina Alta Resources
03.2021 - 06.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through a commitment to customer satisfaction and strong client relationships.
  • Accurately handled data entry for a plethora of clients into company-based software.
  • Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered calls and emails addressing customer inquiries, solved problems and provided product information.

Education

Associate of Science - Accounting

Florida SouthWestern State College

High School Diploma -

Fort Myers High School
05.2020

Skills

  • Inbound & Outbound Call Support
  • Administrative Support
  • Lead Follow-Up
  • Residential & Business Account Support
  • Customer Retention Abilities
  • Microsoft Expert
  • Data Entry
  • Real Estate Industry Understanding

Certification

Licensed Real Estate Agent

Timeline

Customer Service Representative

Fifth Third Bank
03.2025 - Current

Member Engagement Representative

Suncoast Credit Union
06.2023 - 01.2025

Account Manager

SatCom Marketing
11.2022 - 06.2023

Engagement Specialist

Purina Alta Resources
03.2021 - 06.2021

Associate of Science - Accounting

Florida SouthWestern State College

High School Diploma -

Fort Myers High School

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Medejine Jacquet