Medzert Jacques
Clermont,FL
Summary
Accomplished leader with a solid background in customer service and team supervision. Expertise in training and mentoring staff to optimize performance and streamline operations, driving significant improvements in customer satisfaction.
Overview
32
32
years of professional experience
Work History
Driver
Uber
03.2018 - 08.2025
- Ensured timely and safe transportation of passengers to various destinations.
- Provided excellent customer service by addressing passenger inquiries and concerns.
- Maintained vehicle cleanliness and conducted routine inspections for safety compliance.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
Cashier
Walmart
02.2018 - 07.2022
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy during high-volume periods.
- Maintained cleanliness and organization of checkout area to enhance customer experience and streamline operations.
- Assisted customers with product inquiries, providing knowledgeable support and fostering positive shopping experiences.
- Collaborated with team members to optimize workflow during peak hours, improving service speed and customer satisfaction.
Laundry Supervisor
Orange Lake Resort
01.2014 - 12.2017
- Supervised daily laundry operations to ensure timely processing of guest linens and uniforms.
- Trained and mentored staff on best practices for equipment use and safety protocols.
- Implemented quality control measures to maintain high standards of cleanliness and presentation.
- Coordinated workflow schedules to optimize productivity during peak demand periods.
Customer Service Manager
Old -age Insurance Office
02.1995 - 12.2011
- Led customer service team to enhance satisfaction through effective training and mentoring programs.
- Developed and implemented operational strategies to streamline processes and reduce response times.
- Analyzed customer feedback to identify trends and inform service improvements.
- Facilitated conflict resolution by employing active listening techniques, improving customer retention rates.
French Language Teacher
Different High-School
10.1993 - 12.2007
- Developed comprehensive lesson plans to enhance student engagement and language acquisition.
- Implemented innovative teaching strategies to improve student performance in French language proficiency.
- Facilitated immersive language experiences through cultural activities and real-world applications.
- Organized community events promoting French culture, enhancing school visibility and student participation.
Education
Bachelor of Science - Psychopedagogy
Centre Universitaire Polytechnique D'Haiti
Port-Au-Prince, Haiti07-2000
Associate of Science - Sociolinguistic
Faculte Linguistique Appliquee
07-1996
Skills
- Customer service
- Problem-solving
- Loading and unloading
- Scheduling staff
- Chemical handling
- Customer assistance
- Time management skills
- Cash handling
- Collaborative teamwork
- Language pedagogy
- Motivation strategies
Languages
English
Professional Working
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Driver
Uber
03.2018 - 08.2025
Cashier
Walmart
02.2018 - 07.2022
Laundry Supervisor
Orange Lake Resort
01.2014 - 12.2017
Customer Service Manager
Old -age Insurance Office
02.1995 - 12.2011
French Language Teacher
Different High-School
10.1993 - 12.2007
Bachelor of Science - Psychopedagogy
Centre Universitaire Polytechnique D'Haiti
Associate of Science - Sociolinguistic
Faculte Linguistique Appliquee