Meg Bozarth
Alpine,Ca
Summary
Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Host
Club Barona
08.2018 - 08.2022
- Engaged players actively on casino floor to enhance overall guest experience and satisfaction.
- Guest Service Excellence & Brand Standards - Upheld Barona's service standards ("Barona Nice") throughout the casino, demonstrating professionalism toward both guests and fellow team members.
- Player & Team Relationship Building - Developed strong bonds with players and staff, fostering trust and long-term relationships.
- Casino Promotions & Special Events Support - Supported execution of casino-wide promotions and hourly games to recognize top players and enhance guest loyalty.
- Guest Accessibility & Scooter Rental Management - Managed scooter rentals through ASMMOV System, ensuring guest comfort and securing liability waivers for each rental to maintain compliance.
VIP Host
Club Barona
08.2022 - 12.2023
- Personalized VIP Guest Service - Delivered personalized service to Barona's top-tier and VIP players, ensuring exceptional guest experiences.
- High-Value Guest Relationship Management - Cultivated meaningful, long-term relationships with high-value guests to enhance loyalty and retention.
- VIP Player Outreach & Retention - Conducted outbound phone outreach to VIP players to strengthen relationships and drive return visits.
- Facilitated distribution of tickets to VIP guests for concerts and sporting events. - Facilitated distribution of concert and sporting event tickets to VIP guests, enhancing their overall experience and engagement.
- Player Evaluation & Comp Authorization - Evaluated player activity and issued food and cash comps in alignment with established guidelines.
- High-Value Guest Relationship Management - Fostered long-term relationships with high-value guests, contributing to increased loyalty and retention.
- VIP Service Area Operations - Managed VIP service areas, including VIP Eatery, Welcome Home, and Diamond Lines, delivering elevated assistance to enhance guest satisfaction.
Deli Cashier
Sucuan Casino
04.2026 - 07.2026
- Provides service excellence - acknowledging and welcoming guests entering the food venue, promptly entering information into the POS system, collecting and processing payment and returning change.
- Promoted guest relations by providing menu knowledge, pricing, and information on current promotions while ensuring a friendly and courteous service.
- Provides accounting of transactions during shift - entering cash transactions into point-of-sale system, counting currency, processing guest discounts, vouchers, VIP points and credit cards, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food service management team.
- Maintained stocked and clean concession counter areas by submitting supply requisitions, organizing deliveries, and ensuring cleanliness of all surfaces and stations according to established procedures.
Education
Diploma -
Valhalla High School
El Cajon, CA 08.2011 - 06.2015
Some College (No Degree) - History And Buisness Management
Lycoming College
Williamsport, PASkills
- Reservation coordination
- Guest relations
- Customer service
- Event promotion
- Player engagement
- POS software
- Multitasking proficiency
- Problem solving
- Team collaboration
- Effective communication
- Communication skills
- Relationship building
- Positive demeanor
- Special requests handling
Timeline
Deli Cashier
Sucuan Casino
04.2026 - 07.2026
VIP Host
Club Barona
08.2022 - 12.2023
Host
Club Barona
08.2018 - 08.2022
Diploma -
Valhalla High School
08.2011 - 06.2015
Some College (No Degree) - History And Buisness Management
Lycoming College