Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Meg Holliday

Hendersonville,TN

Summary

Dedicated professional with a proven track record at Southwest Airlines, excelling in customer service and flight attendant roles. Mastered problem resolution and communication, enhancing passenger satisfaction significantly. Skilled in empathetic engagement and adept at de-escalation, consistently achieving positive outcomes in challenging situations.

Overview

26
26
years of professional experience

Work History

Customer Service Agent

Southwest Airlines
Nashville, TN
11.2023 - Current

Flight Attendant

Southwest Airlines
Houston, TX
09.2001 - 04.2023

Land Records Clerk

Malise Prieto, Clerk of Court
Covington, LA
01.1999 - 08.2001

Education

Covington High School
Covington, LA
05.1999

Skills

  • Problem resolution
  • Outstanding communication skills
  • Empathetic and genuine
  • Active listening

Accomplishments

~Received multiple commendations from external customers as well as kick tails from internal cohearts

throughout my career as a flight attendant and now as a customer service agent.

~Teamwork for turning planes ahead of schedule.

~Warrior Spirit letter during irregular operations and volunteering to spend extra time on duty.

Timeline

Customer Service Agent

Southwest Airlines
11.2023 - Current

Flight Attendant

Southwest Airlines
09.2001 - 04.2023

Land Records Clerk

Malise Prieto, Clerk of Court
01.1999 - 08.2001

Covington High School
Meg Holliday