Megan Case
West Des Moines,IA
Summary
Dedicated Flight Attendant with over 5 years of experience delivering exceptional customer service while prioritizing safety and professionalism. Seeking to advance my career, bringing a strong foundation in aviation, a genuine passion for hospitality and following FAA and airline specific regulations. Known for being consistently punctual, prepared and flexible all with a warm smile.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Allegiant Air
Des Moines, Iowa
06.2021 - Current
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Resolved passenger issues promptly and professionally to enhance overall customer experience.
- Anticipated passenger needs to enhance comfort and ensure enjoyable flights.
- Responded to medical emergencies during flights.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Conducted inventory of aircraft amenities to ensure availability for passengers. and completed order list for turnaround.
- Delivered attentive service and clear communication to create a welcoming and positive passenger experience.
Server/Bartender
Applebee's Grill + Bar
West Des Moines, Iowa
01.2012 - 01.2023
- Welcomed guests with warmth and professionalism. with friendliness and professionalism.
- Handled customer complaints effectively to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on menu items and service protocols.
- Effectively multitasked within a fast-paced environment.
- Managed cash register and processed payments efficiently.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Education
High School Diploma - General
Valley High School
West Des Moines, IA01-2013
Skills
- Safety protocols
- Service excellence
- Effective communication
- Conflict resolution
- Stress management
- Adaptability and flexibility
- Reliability and punctuality
- Public speaking
Timeline
Flight Attendant
Allegiant Air
06.2021 - Current
Server/Bartender
Applebee's Grill + Bar
01.2012 - 01.2023
High School Diploma - General
Valley High School