Megan Day
Cleveland
Summary
Dynamic Patient Access Representative with a proven track record at University Hospitals, excelling in medical records management and HIPAA compliance. Adept at optimizing patient scheduling and fostering team collaboration, I effectively communicate to enhance patient care and support. Committed to accuracy and problem resolution, I ensure seamless clinic operations.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
University Hospitals
Parma
03.2025 - Current
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Maintained accurate medical records to ensure compliance and facilitate patient care.
- Collected and verified patient information for accuracy and completeness.
- Assisted in training new team members on patient access procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated medical records promptly to reflect patient interactions and treatments.
Direct Support Professional
Hattie Larlham
Uniontown
01.2021 - 06.2023
- Followed safety protocols and guidelines during client interactions.
- Collaborated with team members to ensure consistent support for clients.
- Documented client progress and behavior in daily reports accurately.
- Communicated effectively with clients to understand their needs and preferences.
- Attended training sessions to learn best practices for direct support services.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Education
Associate of Applied Science - Health Information Technology
U.S Career Instutite
Fort Collins, CO01-2026
Associate of Applied Science - Medical Office Adminstration
Herzing University
Akron, OH12-2022
Skills
- Medical records management
- HIPAA compliance
- Patient scheduling
- Team collaboration
- Effective communication
- Client support strategies
- Data entry accuracy
- Problem resolution
Timeline
Patient Access Representative
University Hospitals
03.2025 - Current
Direct Support Professional
Hattie Larlham
01.2021 - 06.2023
Associate of Applied Science - Health Information Technology
U.S Career Instutite
Associate of Applied Science - Medical Office Adminstration
Herzing University
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