Megan Ecker
Pikesville,MD
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Dedicated Bartender Shift Manager overseeing front of house operations. Devoted to food quality, recipe adherence and consistency with strong grasp of health and sanitation requirements. Successful at modeling standards of service to support quality staff execution.
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Resourceful Bartender Shift Manager known for high productivity and efficient task completion. Specialized skills include inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to enhance team performance and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Bartender Shift Manager
Buffalo Wild Wings
Hanover, MD
03.2015 - Current
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Implemented new policies and procedures related to customer service and operational processes.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Completed regular bar inventories and daily requisition sheets.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer and cocktails for patrons.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
Bartender
Timbuktu Restaurant
Hanover, MD
11.2010 - 02.2015
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
High School Diploma -
Hammond High School
Columbia, MD05-2005
Skills
- POS System Operation
- Scheduling Staff
- Employee Coaching
- Menu development
- Upselling strategies
- Liquor restocking
- Ordering Supplies
- Beverage knowledge
- Food Service
- Suggestive Selling
- Mixology
- Payment Processing
- Menu Memorization
- Bar restocking
- Extensive wine knowledge
- Hospitality and accommodation
- Cash Register Operation
- Changing beer kegs
- Customer Service
- Bar service preparation
- Highly reliable
- Maintaining a clean bar
- Service-oriented mindset
- Identification verification
- Safe food handling procedures
- Excellent judgment
- Courteous
- Creative Mixology
Timeline
Bartender Shift Manager
Buffalo Wild Wings
03.2015 - Current
Bartender
Timbuktu Restaurant
11.2010 - 02.2015
High School Diploma -
Hammond High School