Megan Hardcastle
Lutz,FL
Summary
Dedicated associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Receptionist
One Source Center
Land O Lakes, FL
01.2022 - Current
- Friendly receptionist dedicated to offering exceptional assistance to patients and office staff
- Highly efficient with strong administrative support experience.
Senior Customer Service Representative
Verizon Wireless
Tampa, Florida
11.2000 - 07.2004
- Provided excellent customer service solving customer billing inquiries, averaging more than 100 calls per day
- Team leader responsible for coaching more than 11 representatives at a time
- Responsible for all escalated calls from team members
- Worked in activations for more than 2 years, assisting direct and indirect agents with credit and system applications
- Reached leading status with excellent quality results while maintaining a very low average handling time.
License and Permits Associate
Quality Carriers
Tampa, Florida
06.1999 - 06.2004
- Corporate office for a national trucking company
- Provided customer service for all clients regarding licensing and or permitting
- Clients required extensive paperwork and attention to detail to be licensed to drive in the United States.
Customer Service Representative
United States Postal Service
Tampa, Florida
01.1999 - 04.2004
- Provided customer service answering and directing calls for post offices throughout the nation
- Responsible for change of address, package inquiries, pricing information and coverage.
Receptionist
Salon
Rockaway, New Jersey
09.1993 - 05.1997
- Responsible for the front desk at a high volume salon
- Responsible for the daily close out each evening, inventory, weekly payroll for all the employees, appointment settings, excellent phone etiquette and verbal skills.
Education
High School Diploma -
Sparta High School
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Sussex County Community College
09.1995 - 06.1996
Skills
Office administration
Telephone etiquette
Call forwarding
Problem-solving
Cash Handling
Problem-solving skills
Time management
Filing
Office management
Meeting scheduling
Administrative support
Verbal and written communication
Scheduling
Office organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
One Source Center
01.2022 - Current
Senior Customer Service Representative
Verizon Wireless
11.2000 - 07.2004
License and Permits Associate
Quality Carriers
06.1999 - 06.2004
Customer Service Representative
United States Postal Service
01.1999 - 04.2004
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Sussex County Community College
09.1995 - 06.1996
Receptionist
Salon
09.1993 - 05.1997
High School Diploma -
Sparta High School