Megan Hickman

Lead full‑cycle planning and execution for all executive‑level meetings and events—including Monthly Business Reviews, Quarterly Business Reviews, Board Meetings, and multi‑day leadership offsites—overseeing headcount, catering, dietary needs, facilities readiness, IT coordination, and guest logistics.
• Manage complex calendars for the CEO and senior leaders, proactively resolving conflicts, aligning priorities across departments, and ensuring strategic time allocation without requiring direct oversight.
• Coordinate domestic travel for executives, board members, clients, and interview candidates, including commercial flights, hotel accommodations, car service, and helicopter service for conference events.
• Direct large‑scale executive event operations such as QBR happy hours and annual executive holiday events, managing vendor selection, contracts, budgets, staffing, rentals, bar service, floral, and onsite execution.
• Oversee recurring Aspen leadership events (3x yearly), managing travel, lodging, vendor coordination, swag procurement, and storage logistics.
• Support cross‑functional operational initiatives by partnering with leaders across departments, assisting with onsite events, and contributing to employee‑engagement and culture‑building activities.
• Manage multi‑property operations across Dallas and Aspen, including vendor oversight, maintenance scheduling, utilities, AV systems, security, landscaping, housekeeping, and seasonal needs.
• Lead property‑related projects such as tenant oversight, home‑sale preparation (maintenance, staging, inspections, contractor coordination), and insurance claim project management (e.g., 2026 Tamko Roofing claim).

• Serve as a trusted operational partner to executive leadership, ensuring seamless coordination across events, travel, facilities, and property operations.

• Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
• Manage projects or contribute to committee or team work.
• Create, maintain, and enter information into databases.
• Establish work procedures or schedules and keep track of the daily work of clerical staff.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Use computers for various applications, such as database management or word processing.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Arrange conference, meeting, or travel reservations for office personnel.
• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Maintain scheduling and event calendars.

• Supported students through admissions process and answered any questions.
• Administered questionnaire to obtain various information.
• Verified previously collected data for accuracy and resolved any inconsistencies.
• Input data into UMA database for compliance and analysis.
• Reached out to prospected students to complete interview for enrollment.
• Assisted new students with enrollment process.
• Assist students with completion for financial aid.
• Delivered exceptional guest relations by welcoming students warmly and offering immediate assistance.
• Upheld company and customer data protection by following information policies.
• Worked effectively with diverse team members to accomplish daily objectives and meet long term goals.
• Student advisor for newly enrolled students.

• Cultivated warm relationships with regular customers.
• Collaborated with kitchen team to support order preparation
• Manage efficient deliveries and minimize customer service issues by verifying meals.
• Worked with POS system to place orders
• Manage bills and handle complimentary items.
• Kept updated knowledge of menu promotions
• Recommending specific items according to preferences and food allergies.
• Cleaned and coordinated cleaning of indoor and outdoor dining spaces - wiping tables
• Placing trash in receptacles and replenishing supplies.
• Collected credit card
• Cash
• And gift certificate payments and dispensed change for cash transactions.
• Monitored guest for intoxication and immediately reported concerns to management
• Contributing to a safer and welcoming environment for all patrons.
• Checked identification for all patrons.
• Helped customers place orders
• Explained menu items and suggested appropriate options for food allergy concerns.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Provided guests with above-and-beyond service.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Maintained financial accuracy by collecting deposits
• Fees
• And payments.
• Used quick response and dynamic service skills to build relationships with patrons
• Improving customer retention rate.
• Kept accounts in balance and ran daily reports to verify totals.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling
• Conflict resolution and medical care.
• Fielded concerns surrounding patients and care
• Liaising between physician
• Patient and insurance company.
• Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.