Megan Kaniewski
Greenville,NC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
11.2021 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
Shift Lead in Training
Domino’s Pizza
08.2020 - 10.2021
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Received orders from customers and input into order management system.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Bachelor of Arts - Music Education
East Carolina University
Greenville, NC05.2026
High School Diploma -
Green Level High School
Cary, NC06.2022
Skills
- Conflict Mediation
- Excellent Memory
- POS System Operations
- Safe Food Handling Practices
- Cash Register Operation
- New Hire Training
- Resolving Complaints
- Solid Problem Solver
- Menu Memorization
- Billing and Payment Processing
- Counter Restocking
Timeline
Barista
Starbucks
11.2021 - 08.2023
Shift Lead in Training
Domino’s Pizza
08.2020 - 10.2021
Bachelor of Arts - Music Education
East Carolina University
High School Diploma -
Green Level High School
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