Megan Kochenderfer

• Managed daily correspondence and communication for the condominium association.
• Organized meetings and maintained schedules for property management staff.
• Responded to resident inquiries and provided accurate information on policies to enhance resident satisfaction.
• Oversaw front desk activities to maintain a welcoming environment for visitors.
• Answer and directed incoming calls professionally, greeting visitors and assisting with inquiries
• Created,edited and proofread reports, letters and memos to maintain clear communication
• Monitored and ordered office supplies
• Coordinated package deliveries and addressed various resident requests to ensure timely support.
• Proficient in Microsoft Excel,Word, Outlook and Powerpoint

• Developed and executed strategic sales plans to achieve revenue goals and support sales operations

• Managed daily operations for guest services and front desk activities.
• Coordinated sales initiatives to promote hotel packages and events.
• Facilitated communication between departments to ensure seamless guest experiences.
• Resolved guest complaints to maintain high satisfaction levels consistently.

• Cultivated and maintained strong client relationships, enhancing customer engagement and retention

• Delivered exceptional customer service and promptly resolved guest concerns to uphold satisfaction

• Negotiated contracts and managed group room blocks, ensuring accuracy and compliance

• Oversaw room inventory and monitored performance metrics to optimize sales outcomes

• Designed and implemented marketing initiatives to attract new clients

• Managed front office operations including professional call handling and customer support
• Processed and maintained accurate billing and amount records for new and existing clients
• Investigated and resolved billing discrepancies to ensure customer satisfaction and accuracy
• Organized and maintained files, purchase orders, and financial documentation to support office efficiency
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