Megan Kreitlow
Neillsville,WI
Summary
Results-driven professional with extensive experience in team management and operations. Skilled in problem-solving and conflict resolution, with a track record of boosting customer satisfaction and minimizing inventory waste through effective practices.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Store Leader
Kwik Trip
Greenwood, WI
06.2024 - Current
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed team members on customer service standards and operational procedures.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Coordinated staff scheduling to align with peak business hours and enhance service efficiency.
- Conducted regular safety inspections to comply with company policies and maintain a secure environment.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Managed efficient cash register operations.
Assistant Store Leader
Kwik Trip
Neillsville, WI
2021 - 2024
- Led daily operations ensuring compliance with company policies and standards.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management processes to reduce stock discrepancies.
- Collaborated with management on promotional strategies to enhance customer engagement.
- Addressed customer inquiries and concerns, ensuring a positive shopping experience.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Supervised 40+ co-workers.
- Assisted with general maintenance of store to keep environment perpetually clean and presentable.
- Conducted inventory analysis to determine optimal stock levels.
Guest Service Leader
Kwik Trip
Neillsville, WI
2019 - 2021
- Supervised daily operations to ensure exceptional guest service and adherence to company standards.
- Trained and mentored team members on customer engagement and operational procedures.
- Resolved guest inquiries and complaints promptly, fostering positive customer relationships.
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Supervised and trained staff on cash handling, check processing and POS transaction policies.
- Resolved guest issues professionally, turning potential negative experiences into positive ones.
- Conducted regular inspections of common areas for cleanliness, safety, and maintenance needs.
- Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary while controlling costs effectively.
Guest Service Coworker
Kwik Trip
La Crosse, WI
06.2016 - 2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Neillsville High School
Neillsville, WISkills
- Store safety
- Store operations
- Team management
- Promotions planning
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Verbal and written communication
- Flexible schedule
- Cash management
- Store opening and closing
- Conflict resolution
- Operations management
- Stock replenishment
- Documentation and reporting
- Loss prevention procedures
- Payroll management
- Employee management
- Employee scheduling
- Policies and procedures
Accomplishments
Perfect Secret Shops
Exceed food budget
Exceed net profit
99 % or higher on all food audits
99% or higher on all safety audits
Kwik Chase champions- 2 years
white glove award (inventory)
Certification
Food Server license
Alcohol Sewrvers License
Timeline
Store Leader
Kwik Trip
06.2024 - Current
Guest Service Coworker
Kwik Trip
06.2016 - 2019
Assistant Store Leader
Kwik Trip
2021 - 2024
Guest Service Leader
Kwik Trip
2019 - 2021
High School Diploma -
Neillsville High School