Megan Krupka
Napa,CA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Recology Vallejo
07.2023 - Current
- Address customer questions and resolve complaints through a combination of telephone service, computer data entry, billing, balancing, and reconciling customer payments.
- Maintain appropriate records, prepare requested reports, and perform related word processing, data entry, and/or clerical duties.
- Provide information about collections, rates, billing, and account status.
- Handle special calls including bankruptcies and delinquent accounts by telephone contact and monitor delinquent accounts to point of resolution, as appropriate.
- Manage over 120 customer calls per day.
Project Assistant
Jonathan's Studio
01.2023 - 05.2023
- Managed clients and vendor accounts by creating invoices, purchasing orders and organizing payments and deposits via Fohlio.
- Proposed potential solutions for design optimization, challenges and improvements.
- Ordered samples from vendors to handle presentation creation activities.
- Collaborated with vendors and showrooms to produce quotes.
House Manager/Nanny
Felsmann Family
02.2022 - 05.2023
- Managed day-to-day operation of home to comply with regulations.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments and extra-curricular activities.
Tutor
Hope International University
08.2019 - 05.2022
- Provided one-on-one and group tutoring sessions in English, History, Science, and Biblical Studies.
- Determined student's unique needs and identified best methods to address each.
- Guided students through various steps in writing process including, brainstorming, researching, outlining, writing, revising and publishing.
- Coached students through challenging material with positive reinforcement and encouragement.
- Completed logs and updated student documents for institutional and personal recordkeeping.
Education
Bachelor of Arts - Children's & Youth Ministry
Hope International University
Fullerton, CA05.2022
Skills
- Data Entry, Invoicing, and Billing
- Building and Maintaining Long-Term Business Relationships
- Proficient in Microsoft Excel, Word, Outlook, and Teams
- Excellent Customer Service Skills
- Document and File Management
- Public Speaking
- Telephone Etiquette
Certification
- American Red Cross (2023)
First Aid, CPR, AED, and Bloodborne Pathogens Certified
Timeline
Customer Service Representative
Recology Vallejo
07.2023 - Current
Project Assistant
Jonathan's Studio
01.2023 - 05.2023
House Manager/Nanny
Felsmann Family
02.2022 - 05.2023
Tutor
Hope International University
08.2019 - 05.2022
Bachelor of Arts - Children's & Youth Ministry
Hope International University
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