Megan Lyons
Mount Washington,KY
Summary
Detail-oriented Surgical Coordinator known for strong communication and professionalism. Experienced in managing complex surgical schedules and pre-operative processes. Prepared to leverage expertise in HIPAA compliance and patient education to enhance operational efficiency and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Surgical Coordinator
UofL Vascular Surgery
Louisville, KY
01.2018 - Current
- Coordinated surgical schedules, ensuring optimal use of resources and timely patient care.
- Managed patient communications, providing clear instructions for surgical preparations and follow-up care.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with facilities to set up surgeries for 4 Vascular surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for 4-physician vascular surgery facility, scheduling appointments, and handling patient inquiries.
Surgical Coordinator
Norton Hospital
Louisville, KY
04.2010 - 12.2017
- Coordinated surgical schedules to optimize operating room utilization and enhance patient flow.
- Managed communication between surgeons, nursing staff, and patients to ensure seamless scheduling processes.
- Facilitated pre-operative consultations by coordinating with various departments to gather necessary information.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
CNA
Baptist Health Hospital
Louisville, KY
06.2009 - 12.2009
- Provided high-quality patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff for prompt medical intervention.
- Delivered compassionate support to patients, fostering a comforting environment during recovery periods.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Appointment Scheduler
Cardiovascular Associates
Louisville, KY
06.2006 - 06.2009
- Scheduled patient appointments using electronic health record systems to enhance operational efficiency.
- Coordinated with healthcare providers to confirm appointment availability and optimize scheduling workflows.
- Developed and maintained effective communication channels between patients and medical staff to improve satisfaction.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Answered phone calls and messages for 25-physician cardiovascular medical facility, scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Holy Cross High School
Louisville, Ky05-2003
Skills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Resourcefulness and initiative
- Healthcare compliance
- Payment collection
- Schedule coordination
- HIPAA compliance
- Educating patients
- Pre-authorization management
- Critical thinking
- Patient health information Access
Timeline
Surgical Coordinator
UofL Vascular Surgery
01.2018 - Current
Surgical Coordinator
Norton Hospital
04.2010 - 12.2017
CNA
Baptist Health Hospital
06.2009 - 12.2009
Appointment Scheduler
Cardiovascular Associates
06.2006 - 06.2009
High School Diploma -
Holy Cross High School