Megan McLaughlin
Hickory Hills,IL
Overview
6
6
years of professional experience
Work History
Human Resources Specialist
IL Army National Guard
Crestwood, IL
02.2020 - 02.2026
- Facilitated onboarding processes, ensuring smooth integration of new personnel into organizational culture.
- Managed employee records and maintained confidentiality in compliance with data protection regulations.
- Developed and implemented training programs to enhance staff performance and engagement.
- Collaborated with leadership to update policies and procedures reflecting current HR best practices.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Universal Banker
Byline Bank
Countryside, IL
06.2025 - 01.2026
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Processed a variety of financial transactions accurately, ensuring compliance with bank policies.
- Assisted customers in selecting appropriate banking products to meet their financial needs.
- Educated clients on digital banking tools, enhancing user experience and engagement.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Analyzed customer feedback to identify areas for service improvement, driving client satisfaction initiatives.
Barista
Starbucks
Hickory Hills, IL
10.2022 - 06.2025
- Delivered exceptional customer service in high-volume settings, enhancing overall guest experience.
- Prepared and served beverages according to Starbucks standards, ensuring quality and consistency.
- Trained new baristas on beverage preparation techniques and customer service protocols, fostering team efficiency.
- Managed inventory levels of coffee and supplies, minimizing waste while maintaining stock availability.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
Amos Alonzo Stagg High School
Palos Hills, IL05.2022
Skills
- Customer relations
- HR policies and procedures
- Training development
- HR software proficiency
- Cash handling proficiency
- Attention to detail
- Time management
Timeline
Universal Banker
Byline Bank
06.2025 - 01.2026
Barista
Starbucks
10.2022 - 06.2025
Human Resources Specialist
IL Army National Guard
02.2020 - 02.2026
High School Diploma -
Amos Alonzo Stagg High School