Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Miceli

Knoxville,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

University Internal Medicine
10.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Behavior Support Assistant

KNOX COUNTY SCHOOLS
01.2014 - 10.2023
  • Enhanced student behavior by implementing individualized support plans and strategies.
  • Coordinated with special education professionals to ensure seamless integration of services for students requiring additional behavioral assistance.
  • Assisted in developing social-emotional learning curricula that addressed the diverse needs of all students within the school community.
  • Utilized proactive strategies to address potential behavioral issues before escalation, maintaining a calm and focused classroom atmosphere.
  • Prepared materials and resources that promoted positive behavior reinforcement in various settings throughout the school day.
  • Maintained detailed records of student progress, facilitating data-driven decision-making for interventions.
  • Promoted self-regulation skills through structured routines and clear expectations, empowering students to manage their own actions effectively.

Substitute Teacher

KNOX COUNTY SCHOOLS
09.2012 - 01.2014

Education

High School Diploma -

Union County High School
Maynardville, TN
05.2003

Skills

  • Insurance verifying
  • Document filing
  • Patient greeting
  • Appointment Scheduling
  • Customer Service
  • Patient confidentiality
  • Scheduling appointments
  • Phone and Email Etiquette

Timeline

Patient Service Representative

University Internal Medicine
10.2023 - Current

Behavior Support Assistant

KNOX COUNTY SCHOOLS
01.2014 - 10.2023

Substitute Teacher

KNOX COUNTY SCHOOLS
09.2012 - 01.2014

High School Diploma -

Union County High School

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Megan Miceli