Megan Miles
Los Angeles,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
9
9
years of professional experience
Work History
Operations Manager
Amazon
Chatsworth, CA
09.2022 - Current
- Review volume and labor forecasts to determine productivity requirements to meet daily business objectives
- Managed contract negotiations with external vendors to ensure cost-effective procurement
- Promote and support safety and compliance programs
- Continually drive and identify process improvement initiatives
- Own partner performance metrics, holding partners accountable to Amazon delivery specifications and continuing to raise the bar on partner performance
- Review and analyze company data metrics to report to relevant stakeholders
- Building strategic partner relationships with partner executive teams, consistently leaving it better than you found it
Logistics Intern
Amazon
San Diego, CA
04.2022 - 08.2022
- Implemented effective mechanisms to improve daily metric performance.
- Fostering ongoing collaborations and alliances with suppliers, stakeholders, and direct reports.
- Successfully oversaw the growth and performance of a staff exceeding 80 members.
- Implemented cost-effective negotiating strategies to drive process improvements.
Server / Key Employee
P.F. Chang's Bistro
Lynnwood , WA
10.2015 - 08.2018
- Provided excellent customer service to ensure satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
Education
Bachelor of Arts - Marketing And Business
Washington State University
Pullman, WA05-2022
Skills
- Logistics Oversight
- P&L Management
- Business Planning
- Organizational Management
- Performance monitoring
- Performance reporting
- Customer Service
- Contract Negotiation
Timeline
Operations Manager
Amazon
09.2022 - Current
Logistics Intern
Amazon
04.2022 - 08.2022
Server / Key Employee
P.F. Chang's Bistro
10.2015 - 08.2018
Bachelor of Arts - Marketing And Business
Washington State University