Megan Newton
Phoenix,AZ
Summary
Accomplished Assistant Manager/ Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Dunkin' Brands
Phoenix, AZ
02.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Head Line Cook
Applebee's Neighborhood Grill & Bar
Bellingham, WA
09.2011 - 04.2015
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked food temperature regularly to verify proper cooking and safety.
- Plated and presented all dishes to match established restaurant standards.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Operated grills, fryers and ovens to cook food items.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Monitored food temperatures to meet quality and safety standards.
Shift Supervisor
SUBWAY®Restaurants
Phoenix, AZ
03.2009 - 03.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Lube Technician
CBL Lube Center
Peoria,AZ
11.2007 - 05.2008
Barista/sandwich Maker
Einstein Bagel Bros.
Phoenix, AZ
09.2006 - 09.2007
Education
No Degree - Bartending And Alcohol Awareness
Bartending Academy of AZ
Phoenix, AZComputer Science And Information Systems
Rio Salado College
Goodyear,AZ05.2005
Rio Salado College
GED09.2001
Skills
- Hiring and Training
- Document Management
- Project Management
- Revenue Quotas
- Team Leadership
- Sales and Marketing
- Safety Awareness
- Conflict Resolution Techniques
- Cash Handling Expertise
- Verbal and Written Communication
- Financial Management
- Supervising Employees
- Store Opening and Closing
- Schedule Preparation
- Managing Cash Register
- Inventory Management
- Resolving Complaints
- Labor and Food Cost Control
- Changing Out Tills
- Leadership
- Staff Supervision
- Staff Training
- Policy and Procedure Development
- Customer Relations
- Time Management
- Recruiting and Interviewing
- Money Handling
- Training and Development
- Shift Coverage
- Customer Service and Satisfaction
- Vendor Performance Monitoring
Timeline
Assistant Store Manager
Dunkin' Brands
02.2021 - Current
Head Line Cook
Applebee's Neighborhood Grill & Bar
09.2011 - 04.2015
Shift Supervisor
SUBWAY®Restaurants
03.2009 - 03.2011
Lube Technician
CBL Lube Center
11.2007 - 05.2008
Barista/sandwich Maker
Einstein Bagel Bros.
09.2006 - 09.2007
No Degree - Bartending And Alcohol Awareness
Bartending Academy of AZ
Computer Science And Information Systems
Rio Salado College
Rio Salado College