Megan Olson
Stanwood,WA
Summary
Dedicated and highly organized professional with over 15 years of experience in law enforcement, bringing a strong foundation in leadership, attention to detail, and administrative efficiency. Proven ability to manage complex tasks, maintain accurate records, and handle sensitive information with discretion. Demonstrated excellence in organizational operations, team coordination, and high-volume data entry, ensuring seamless administrative support and compliance with regulatory standards. Adept at multitasking in fast-paced environments, with a commitment to professionalism, confidentiality, and operational excellence.
Overview
19
19
years of professional experience
Work History
911 Emergency Dispatcher
Snohomish County 911
01.2017 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
Police Records Specialist
Lake Stevens Police Department
10.2018 - 02.2019
- Participated in ongoing professional development opportunities to stay informed about industry best practices and emerging trends in law enforcement recordkeeping.
- Reduced response times to public inquiries by efficiently processing requests for incident reports, background checks, and other relevant documents.
Security Forces
United States Air Force
10.2006 - 10.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Performed duties during night, weekend, and holiday hours.
Education
Associates In Arts And Sciences - General Studies
Everett Community College
Everett, WAStanwood High School
Stanwood, WA06.2005
Skills
- Critical thinking
- Teamwork and collaboration
- Computer skills and data entry proficiency
- Verbal and written communication
- Police department procedures
- Multitasking and prioritization
- Dependable and responsible
- Documentation
- Information security
Accomplishments
- Active participant in Peer Support Team
- Accomplished Communications Training Officer that promoted to the elevated position of Master Training Officer
Timeline
Police Records Specialist
Lake Stevens Police Department
10.2018 - 02.2019
911 Emergency Dispatcher
Snohomish County 911
01.2017 - Current
Security Forces
United States Air Force
10.2006 - 10.2012
Associates In Arts And Sciences - General Studies
Everett Community College
Stanwood High School
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